Frequently Asked Questions

Everything DiSC® and The Five Behaviors®

Is DiSC a Test? Do I have to prepare for it?

DiSC is NOT a test, so you cannot pass or fail. It is also not a predictor of your intelligence, value, or future success or failure, nor is it a diagnostic instrument. The results are based on your perceptions, not someone else's. Most DiSC questionnaires  take approximately fifteen to twenty minutes of your time, and they require no advance preparation or study. 

What is Everything DiSC®?

Everything DiSC is a personal development learning experience that measures an individual’s preferences and tendencies based on the DiSC® model. This simple yet powerful model describes four basic styles: D, i, S, and C, and serves as the foundation for the Everything DiSC Application Suite. Participants receive personalized insights that deepen their understanding of self and others, making workplace interactions more enjoyable and effective. The result is a more engaged and collaborative workforce that can spark meaningful culture improvement in your organization.

Want to go deeper? Download the booklet About Everything DiSC: Theory and Research

Who Uses Everything DiSC®?

Everything DiSC® is used across a wide range of organizations, including Fortune 500 companies, government and non-profit. Over 1 million people use DiSC every year, and it is available in multiple languages.

What is Everything DiSC on Catalyst?

Everything DiSC on Catalyst adds a completely new digital dimension to Everything DiSC. More information is available here.

How Valid and Reliable is Everything DiSC®?

Great question! There's a lot involved in testing for validity and reliability, far too much to include here. So, we've developed a rich report to include all the necessary detail. It's titled Everything DiSC Research Report. The purpose of this report is to provide the validity and reliability research for the Everything DiSC® assessment and profiles. Section 1 includes background and research on the assessment, specifically on the EverythingDiSC assessment, the DiSC® scales that are derived from this information, and the circumplex representation of the model. Sections 2-5 provide research on the application-specific models used in Everything DiSC Management, Everything DiSC Sales, Everything DiSC Workplace®, and EverythingDiSC Productive Conflict. Section 6 provides the research for the 18 additional scales in Everything DiSC Work of Leaders®. Section 7 provides the research for the Everything DiSC Comparison Report. The Appendices contain more detailed information on the Everything DiSC assessment research. You can download a copy here.

Is Everything DiSC Certification Mandatory?

No. Everything DiSC certifications are available online and are optional. For more information, go here.

What is EPIC®?

EPIC stands for Electronic Profile Information Center. It's the platform from which all profiles are administered. Affinity Consulting and Training administer a Master Account, from which we supply administrators at your organization access to a sub-account. From that sub-account, you can then administer your own profiles and brand them with your organization's logo and contact information. There is a small set-up fee charged to get you going, which includes an orientation to the platform, delivered by phone or video conference. You then purchase EPIC credits through our store and we add them to your sub-account to run the profiles.

More information, including the number of credits required per profile and pricing is available here.

What are The Five Behaviors®?

The Five Behaviors of a Cohesive Team is a collaboration between Wiley and Patrick Lencioni, author of the international bestseller The Five Dysfunctions of a Team. The Five Behaviors® helps teams apply The Five Behaviors® model of Trust, Conflict, Commitment, Accountability, and Results to drive team effectiveness and productivity. 

More information is available here.

Is Five Behaviors® Certification Mandatory?

No. Certification is optional. You do not need to be certified to use any Five Behaviors products, but it is highly recommended.

More information is available here.

Store policies

Do you offer guarantees or refunds?

Given the nature of the product, we cannot guarantee success as there are many factors outside our control. Success in using our products depends on how committed and willing you the client are to deploy and follow-through on implementation. Rest assured however that we will support you in whatever way we can to make your deployment a success.

We do guarantee our products as "fit for use", which means if you discover defects, we will replace the product free of charge. 

We cannot offer refunds, as our products are software items, and once opened or used are deemed consumed. Please contact us if you have other pre-sale questions. 

What currency do you charge in?

Our prices are in Canadian dollars (CAD).

What are your Shipping charges?

For physical products, the charges vary between products. Please add the product to your Cart, click on Checkout, enter your shipping address and you will see the shipping charges before submitting your order.

What forms of payment do you take?

We accept all major credit cards and PayPal. We do not supply credit terms nor do we invoice.

What geographical area do you cover?

We sell to organizations and independent consultants, coaches and trainers anywhere in Canada and the US. We can sell to subsidiaries of Canadian and US companies who are located anywhere in the world. If you are a company outside of Canada or the US, and do not have a headquarters in either of those two countries, we can put you in contact with a local Wiley Authorized Partner near you. Contact us for more information.

Other Questions

Do you provide training directly to clients?

Yes. We can provide in-person facilitation or online eLearning on the entire range of Everything DiSC and The Five Behaviors solutions. Please contact us for more information. For in-person training visit our consulting and training website at Affinity Consulting and Training. For virtual training via webinars, visit our dedicated site at

I have other questions, how can I contact you?

You can contact us directly by calling toll free at 1-877-432-8182 (local in Edmonton 780-432-8182) between 8:30-5:00 (Mountain Time) Monday to Friday; emailing us at or use our contact form.

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