Managers have a tough time these days. They have to oversee the delivery of their organization’s “promises” and deal with all the issues, problems, and demands of the marketplace. In fact, they have to become masterful in three related areas:
– Daily Management: Getting the product or service delivered on time, within budget and in line with stated standards and expectations
– Crisis Management: Anticipating, preventing, mitigating a whole host of potential crises and their impacts
– Strategic Management: Creating a future where their organization not alone survives but thrives
This is why being a masterful communicator is core to being successful as a manager. Here’s an overview of the ways in which managers can become masterful communicators:
